Dear to HUPERCLOUD Customers,

There's some issue in ZEUS server regarding email interface loading.


Case Received: 05 November 2020, 8:39 AM

There's a report that some clients that using Laravel & MySQL database, facing 


SQLSTATE[HY000]: General error: 1835 Malformed communication packet


Update: 05 November 2020, 12:00 AM

The issue comes up after cPanel auto-update MariaDB database version (10.x). Temporary solution has been implemented, and further investigations will continue at non-operational hours.

> Reference:

> Reference:


Update: 06 November 2020, 11:58 PM

> Official cPanel Report:

> Maria DB Report:

Symptoms Updating MariaDB to v10.3.26 (and 10.2.35) has been reported to generate errors on sites with PHP versions older than 7.3. This update also happens to cause cPanel UI issues with the MySQL Database interface reporting MySQL as offline, which is currently tied to an internal case that can be read about here: Updating MariaDB v10.2.35 or v10.3.26 causes MySQL Databases interface to show MySQL as offline.

Sites running PHP 5.6 will see this error:


SQLSTATE[HY000]: General error: 1835 Malformed communication packet


Sites running PHP 7.0, 7.1, 7.2 will see this error:


Critical Error Could not connect to the database.


Setting the sites to use PHP 7.3, solves the issue. So the recent MariaDB update appears to have introduced a DB connection issue for PHP < 7.3 (or anything using PDO)



The issue has been fully resolved by HUPERCLOUD.

Thank You


Thursday, November 5, 2020

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